Terms of Service

1. Acceptance

By using TokyoHelp, you agree to these terms. If you don't agree, please don't use the service.

2. Who can use it

You must be at least 18 years old and able to enter into a binding agreement.

3. What TokyoHelp is

TokyoHelp is a platform that helps neighbours find and offer informal, voluntary help. We are not a party to any arrangement you make, and we are not an employment, staffing, or job-placement service. Any help arranged is between users.

4. Free during MVP

The service is currently free. TokyoHelp is for mutual aid, not paid labour; arranging paid work that requires a licence under Japanese law is not permitted.

5. Your conduct

• Be honest and respectful.
• No illegal activity, fraud, scams, or “闇バイト”-style schemes.
• No harassment, hate, or sharing others' private information.
• Don't post others' content or impersonate anyone.

6. Your content

You keep ownership of what you post. You grant TokyoHelp permission to display, store, and automatically translate your posts and messages so the service can work.

7. No warranty

TokyoHelp is provided “as is.” We don't verify users beyond optional checks, and we can't guarantee any outcome. Use your judgement and follow our safety guidance.

8. Limitation of liability

To the extent permitted by law, TokyoHelp is not liable for interactions between users or for any loss arising from use of the service.

9. Suspension

We may suspend or remove accounts or content that break these terms or put others at risk.

10. Governing law & changes

These terms are governed by the laws of Japan. We may update them; we'll change the date above when we do.